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Product Manager with 5 years of experience in SaaS industry
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Competencies
Oversees stages of product development from conception to release.
Applies Agile practices to improve project efficiency and team collaboration.
Facilitates communication and coordination among cross-functional teams.
Conducts research to identify customer needs and inform product features.
Education
Summary
Product Manager with a strong background in SaaS product development and lifecycle management.
Key Achievements
- Led cross-functional teams to develop and launch multiple software products.
- Managed product lifecycle from ideation to deployment, increasing customer satisfaction.
- Collaborated with engineering and marketing teams to improve product features based on user feedback.
Experience
DATA ANALYST
Responsible for market research and analysis of trends including competitors’ developments, growth opportunities, market trendlines, and risk factors to guide investment., Research market technology and innovation for emerging trends., Conduct valuation research for startups based on market data, comparable companies, and industry standards., Collect and organize relevant data from various sources including financial reports, market data, and public databases., Prepared reports and recommendations based on data analysis to inform investment and strategic decision-making.
Property sales SCOUT
Contacting homeowners to identify and assess opportunities for potential property acquisitions., Contribute to team’s assessments, analysis and problem-solving for outcome improvement.
Data ManageR
Data management of pharmacy customer demographics and prescriptions to examine frequencies of prescription treatments, maintain inventories, and analyze pharmaceutical trends.
Customer service REPRESENTATIVE
Provided customer support to monitor Continuous Positive Airway Pressure (CPAP) usage and advise patients of optimal utilization to support customer’s health and healthcare coverage of the machine., Communicated and coordinated with doctors, health providers, patients, and health insurance companies to support Cpap use and insurance coverage.
Customer service REPRESENTATIVE
Provided customer service support for a US cell phone provider., Responsibilities included customer payment support, plan adjustment, upgrades and troubleshooting.