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Logistics Coordinator with 5+ years of supply chain experience
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Competencies
Managed freight operations, carrier communication, and market analysis at ATL Express Inc.
Presented, upsold, and followed-up on company products and services across various roles.
Responded to customer inquiries, assessed needs, and delivered solutions at Arvato Microsoft Monterrey.
Exhibited excellent communication in sales, customer service, and team leadership roles.
Education
Languages
Summary
Experienced logistics coordinator and sales agent with a strong focus on process improvement and customer engagement.
Key Achievements
- Streamlined inbound and outbound freight processes at ATL Express Inc.
- Negotiated contracts with customers, ensuring documentation compliance
- Managed customer inquiries and upsold services at Global Telesourcing and TXU ENERGY
Experience
Logistics Coordinador
Responsible for streamlining inbound & outbound freight, Shipper & carrier communication, Problem solving, Order management, Analyzed the logistics market to determine freight rates, Negotiated contract with customers, Ensured all documentation was complete, Surpassed weekly...
Sales Agent
Present and sell/upsell company products and services, Follow-up to new clues and references to field activity, Manage special tasks such as transferring phone calls and taking messages, Understand the impact of attitude on call management, Effectively deal with work stress and angry customers
Customer Service Specialist
Responded to customer inquiries, Assessed and researched customer needs, Delivered ideal solutions to customer problems, Provided comprehensive product and service information
Team Leader, Sales Supervisor, Logistics Coordinador
Sales Agent/ Sales Supervisor
Provided customers with product and service information, Sale of products and services, Transferred customer calls to the right staff, Followed-up on customer inquiries, Completed records and reports