Experienced professional with a strong background in team management, collections, technical support, and insurance operations.
Directed team activities, motivated staff, and tracked performance metrics to meet organizational goals.
Ensured adherence to industry regulations in collections, customer service, and insurance processes.
Negotiated payment plans and addressed inquiries, maintaining positive customer interactions.
Resolved technical issues related to hardware and software for customers at Concentrix.
Connect International
Oversee team productivity and performance., Coach and motivate team members to exceed targets., Monitor delinquent accounts for collection opportunities., Ensure regulatory compliance., Manage call center operations and offshore team coordination., Implement coaching programs and track performance...
Connect International
Negotiated payment plans with debtors., Addressed customer inquiries while ensuring regulatory adherence.
Concentrix
Troubleshooting technical issues, Arranges service by software or hardware vendors to repair or replace defective products.
Connect International
Claims and Appeals management, Hospital representation, Insurance Coordination, Problem-Solving and resolution.
Bachelor’s degree
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Managed insurance claims, hospital representation, and problem-solving at Connect International.