Leonardo - Digital Marketing Specialist with 5 years of experience in e-commerce and retail

Planning and executing online marketing strategies including SEO, SEM, and content marketing.

Managing social media platforms and engaging audiences to grow brand presence.

Analyzing industry trends, competitors, and customer insights to shape marketing efforts.

Developing content for blogs, social media, and email campaigns to attract and engage audiences.

Responded to customer inquiries regarding available merchandise, promotions, pricing, and upcoming company updates., Assisted customers by offering tailored advice and support, ensuring their specific needs and preferences were met.

Managed customer inquiries, providing timely and effective solutions to enhance client satisfaction., Assisted investors by guiding them through the platform, explaining investment processes, and addressing concerns., Maintained accurate records of customer interactions and transactions using Zoho., Collaborated with internal and external teams to resolve customer issues efficiently and improve overall service., Educated customers on company offerings, ensuring they fully understood investment opportunities., Identified customer needs and provided personalized support to enhance their experience., Proactively reached out to customers to ensure continued engagement and satisfaction., Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach., Delivered a scripted sales pitch and convinced a potential customer to buy a product or service.