Leonardo - Customer Service Representative with strong empathetic communication skills

Sabaneta, Departamento de Antioquia, Colombiaen

Successfully handled customer complaints, calming upset clients and escalating issues appropriately

Demonstrated ability to explain complex information clearly to customers

Published on CazVidVideo interview available

Summary

Experienced customer service representative skilled in empathetic communication, conflict resolution, and customer satisfaction enhancement.

Customer ServiceExpert

Provided exceptional service by understanding customer needs and resolving issues efficiently.

CommunicationExpert

Effectively explained services and solutions, ensuring customer clarity and satisfaction.

Conflict ResolutionIntermediate

Calmed upset customers and managed escalations to maintain positive client relationships.

EmpathyAdvanced

Built rapport with customers by understanding their perspectives and needs.

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