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Customer Experience Specialist with expertise in client service and process optimization
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Competencies
Handled customer inquiries, troubleshooting, and order processing, ensuring customer satisfaction and issue resolution.
Utilized Excel, Power BI, and SAP to analyze data, streamline processes, and support decision-making.
Managed inventory and reviewed export/import documents, contributing to logistics and procurement tasks.
Proficient in Excel and other Office tools for documentation, reporting, and data analysis.
Applied methodologies to improve work processes and operational efficiency in various tasks.
Education
Languages
Summary
Dedicated customer support professional skilled in troubleshooting, order management, and data analysis. Adept at handling high inquiry volumes and leveraging tools like SAP and Power BI for process enhancement.
Key Achievements
- Assisted customers in navigating products/services, troubleshooting issues, and placing orders at Alorica.
- Managed high volume of customer inquiries efficiently, maintaining professionalism in a fast-paced environment.
- Developed skills in data analysis, SAP, and inventory management, supporting continuous improvement efforts.
Experience
Customer Experience Representative
Assisted customers in navigating products/services, troubleshooting issues, and placing orders., Managed high volume of customer inquiries on a daily basis with professionalism and efficiency.