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Customer Service Manager with 10+ years of enhancing customer satisfaction
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Competencies
Applied problem-solving skills to resolve complex customer issues quickly and effectively.
Handled sales reporting, customer follow-ups, and order management across multiple roles.
Effectively communicated with customers, cross-functional teams, and external partners across various platforms.
Implemented tools to streamline customer service workflows, reducing resolution times.
Education
Languages
Summary
Experienced in customer issue resolution, sales, and cross-team collaboration with proven ability to enhance customer satisfaction.
Key Achievements
- Managed and resolved escalated customer issues, maintaining high satisfaction levels.
- Collaborated with sales, marketing, and product teams to incorporate customer feedback into service improvements.
- Implemented workflow tools that streamlined customer service processes and increased team productivity.
Experience
Customer Care Manager
Oversee and resolve escalated customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction., Worked closely with sales, marketing, and product teams to address customer feedback and improve product offerings and services., Implemented tools that streamlined...
WM Sales Assistant
In charge of create, request, and make reports based on the styles managed on the Mens & Accessories department.
CS Agent / Sales Rep.
Helping on different campaigns as Sales Agent and Customer Service Agent for Ortho Engineering.
Customer Service & Sales Rep.
In charge of the Live Chat platform to provide information for customers as well of social network (Facebook, Instagram, Twitter)., Answering emails with follow up of the orders, handling part of the sales orders of different products.
Customer Service Representative
Customer Service Representative for different companies (Yeezy Supply & A-Kid Brand)., Provide tracking information to customers and solving problems with orders.
Translator
Working for different companies doing subtitles and transcripts for small companies, as well as general documents.