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Customer Service & Recruitment Specialist with 10+ years of diverse experience
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Competencies
Applied interpersonal skills and attention to detail to ensure customer satisfaction and issue resolution.
Negotiated payment plans and managed delinquent accounts to facilitate client compliance and recoveries.
Resolved customer inquiries related to E-commerce platforms and subscription services, ensuring seamless user experience.
Managed end-to-end recruitment processes, including sourcing, screening, and onboarding candidates.
Engaged potential clients, conducted negotiations, and delivered product presentations to achieve sales targets.
Education
Languages
Summary
Experienced customer service, debt resolution, technical support, and recruitment professional with over a decade of versatile industry exposure. Skilled in client engagement, team leadership, and process improvement.
Key Achievements
- Managed full recruitment cycle and led job fairs to attract top talent at BPO LABS
- Negotiated payment arrangements and assisted clients in debt resolution at BAC CREDOMATIC
- Provided comprehensive technical and customer support while maintaining high satisfaction scores at Foundever Nicaragua
Experience
Customer Service/ Debt collection/ Legal department
Conducted outbound and inbound calls to delinquent customers, persuading them to make timely payments., Negotiated payment arrangements tailored to customers’ financial situations, ensuring compliance with company policies., Assisted clients in understanding their debts, resolving disputes, and preventing further delinquency., Maintained accurate records of interactions and payment commitments using the company’s CRM system.
Customer Service/ Tech Support/ Coach and Supervisor
Assisted customers with inquiries, complaints, and account-related issues, ensuring a seamless experience., Provided real-time solutions for financial transactions, payment disputes, and account security in the MoneyGram campaign., Troubleshot technical issues for e-commerce platforms and subscription-based beauty brands (MONAT & WOW)., Maintained high-quality scores and customer satisfaction ratings through effective communication and empathy.
Talent Recruiter
Managed the full recruitment cycle, from sourcing candidates to onboarding new hires., Conducted screening interviews to assess candidates’ skills, experience, and cultural fit., Coordinated and led job fairs, recruitment events, and interview sessions to attract top talent., Developed and implemented strategies to improve candidate engagement and reduce hiring times.
Sales Representative
Identified and engaged potential clients, developing new business opportunities., Managed B2B and B2C sales, ensuring customer satisfaction while achieving sales goals., Conducted negotiations and closed contracts, ensuring mutually beneficial agreements., Delivered compelling sales presentations and product demonstrations to showcase value.