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Customer Service & Client Success Specialist with 5+ years of client engagement
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Competencies
Handled client inquiries, supported debt resolution, and maintained ongoing client relationships.
Supported Spanish-speaking customers through translation and facilitation to ensure clear communication.
Ensured team standards, provided real-time feedback, and delivered onboarding in customer service environments.
Addressed customer concerns, rebuilt trust, and communicated strategies to clients across roles.
Utilized project management tools and reporting for productivity and team coordination.
Education
Languages
Summary
Dedicated specialist with over 5 years of experience in client engagement, team training, and quality assurance across financial and insurance sectors.
Key Achievements
- Managed client inquiries and debt negotiation processes at National Debt Relief
- Provided bilingual support and quality assurance in customer service at Farmers Insurance
- Delivered onboarding and coaching for customer service teams at Continental Finance
Experience
Client Success Specialist
Responded to client inquiries via email, providing support throughout the debt resolution process, Reviewed creditor communications and assessed next steps for debt negotiation, Guided clients through payment plans, explained savings utilization, and provided updates on debt reductions, Reassured...
QA Analyst, Coach and Trainer
Provided bilingual support, translating for Spanish-speaking customers and facilitating communication, Promoted clarity and trust by resolving concerns and ensuring customer satisfaction, Ensured team members upheld quality-over-quantity standards as QA Analyst, Analyzed recurring customer...
Customer Service Representative, Coach & Trainer
Handled retention efforts, addressing customer dissatisfaction and working to rebuild trust, Transitioned into Trainer role, delivering onboarding sessions for new hires, Served as Coach for existing agents, providing real-time feedback and quality assurance evaluations, Focused on maintaining...