Lesly - Project Manager with 8 years of experience in technology projects

Managed multiple projects utilizing Agile and Waterfall methodologies.

Facilitated effective communication between clients, teams, and management.

Identified and mitigated project risks to ensure successful delivery.

Allocated resources efficiently for multiple projects to meet deadlines.

Providing exceptional customer service, offering fast and effective solutions through email and phone calls., Specialized in resolving queries and technical issues related to JUUL vaporizer devices, demonstrating in-depth knowledge of the product and its features., Tracked client cases, ensuring a timely and satisfactory resolution for each query or problem reported., Maintained high standards of customer satisfaction, consistently receiving positive feedback for addressing concerns clearly., In charge of data documentation, collecting, organizing and maintaining accurate records of information relevant to business operations., Provided solutions to clients by understanding their needs and concerns and working to resolve their issues in an effective and timely manner.

Answer Guest calls and schedule reservations in various hotel brands by MARRIOTT, as well as make cancellations and check space availability., Carry out cases to provide follow-up of problems related to invoices or any misplaced cargo., Help guests find the best location and provide support with questions.