Leticia - Customer Service & Case Management Specialist with 5+ years in Healthcare and Contact Centers

Provided inbound and outbound customer support, resolving inquiries and issues effectively across multiple companies.

Tracked, responded to, and closed customer cases ensuring resolution and satisfaction.

Managed payroll, logistics for training events, and office administrative tasks.

Worked seamlessly in English and Spanish environments for customer and member interactions.

Scheduled and coordinated appointments for medical and dental services, following insurance procedures.

Received inbound calls for create new account, Enroll users under in trainings, courses, webinars., Extend certifies bases on the complete courses., Reset / reactivation accounts.

Resolve Customer Open cases, Provide information about products/services, Issue tracking and respond via Outbound or email, Mail Assistance, Track every case and resolution to close cases, Troubleshooting downloading accounting reports.

Sent payroll information every 2 weeks, Provide technical assistance to the agents, Manage basis administration at the office., Organize job fair., Logistic assistance at training season.

Resolve Members Medical Concerning, Process PCP /IPA changes, Plan Coverages/Enrollment Information and Eligibility, Schedule appointments for Dental Services, Work from Home in English and Spanish

Schedule appointments for Dental Offices, Follow up under Recalls List for appointments., Request PA for Dental Services with Insurance via phone/website, Create appointments after PA approvals with patients., Work from Home in English and Spanish