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Leudi
Customer Service Representative with 2 years experience in telecom and healthcare
Video resume
Customer service representative
I work as a customer service for radnet on CCD where we as a agent have to take calls from our patients to schedule some appointments for medical exams. nnBefore that I used to work as a tech support for Optimum on PBSC where I had to chat with the customer making some troubleshooting steps to help them with their internet, phone and cable issues.
Contact
Bajos de Haina, San Cristóbal, Dominican Republic
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Managed customer interactions to schedule appointments and troubleshoot issues.
CommunicationsIntermediate
Effectively communicated with customers over phone and chat to resolve queries.
Technical TroubleshootingBeginner
Assisted customers with internet, phone, and cable troubleshooting steps.
MultitaskingIntermediate
Managed multiple customer issues simultaneously across different platforms.
Problem SolvingIntermediate
Resolved technical and scheduling issues to improve customer satisfaction.
Summary
Dedicated customer service agent with over two years of experience in telecom and healthcare sectors, skilled in troubleshooting, appointment scheduling, and client communication.
Key Achievements
- Handled customer calls at CCD for appointment scheduling related to medical exams.
- Provided troubleshooting support for Optimum, resolving internet, phone, and cable issues via chat.
- Accumulated over two years of customer service experience in dynamic, client-facing roles.
Skills
Customer ServiceCommunicationsTechnical TroubleshootingMultitaskingProblem Solving
Published on CazVid - Jul 3, 2025