Bethuel - Customer Service & Operations Professional with 8+ years experience

Handled diverse customer interactions across multiple channels, ensuring excellent service and clear communication.

Managed customer inquiries via phone, email, chat, and social media, maintaining consistent quality.

Recorded customer interactions and issues accurately in CRM systems to facilitate effective follow-up.

Optimized delivery routes, maintained safety standards, and ensured timely deliveries for courier services.

Supported sales and marketing initiatives at Sima Gas, fostering customer relationships and driving engagement.

Handled high-volume inbound customer calls, resolving inquiries and issues efficiently, professionally, and in line with call centre standards, Accurately documented customer interactions, issues, and resolutions in CRM systems immediately after each contact to ensure up-to-date records, Made...

Oversaw daily operations to ensure smooth service delivery and alignment with sales targets, Managed customer accounts, maintaining strong relationships and addressing client needs to support sales objectives, Promoted gas distribution services to existing and potential customers through proactive...

Transported and handled dangerous goods in full compliance with safety regulations and company policies, Ensured accurate labeling, documentation, and secure loading of hazardous materials to support safe transport, Managed delivery routes to ensure timely completion, adjusting to changing traffic,...

Provided safe, reliable transportation for clients in alignment with Uber standards and local traffic regulations, Maintained a professional and courteous demeanor to support a positive rider experience and encourage strong ratings, Demonstrated consistent punctuality in pickups and drop-offs to...