Lillian

Demonstrated experience with Inbound Calls.

Demonstrated experience with Email & Chat Support.

Demonstrated experience with Complaint Resolution.

Demonstrated experience with Customer Follow-up.

Demonstrated experience with Client Relationship Management.

Handled customer inquiries across phone, email, and messaging channels, providing timely and professional assistance.. Resolved customer requests and scheduling concerns by coordinating with service teams and following up on outstanding issues.. Coordinated client appointments between customers and service teams while maintaining accurate schedules.. Maintained accurate customer and service records, updating client information and communication history in company systems.. Strengthened appointment follow-up by confirming bookings, communicating changes, and keeping clients informed.. Organized customer files and documentation to support smooth day-to-day operations.. Supported payment and invoice administration by tracking transactions and assisting with reconciliation.. Escalated customer concerns and operational issues to management with clear information for faster resolution.. Prepared reports and administrative documents to support customer service activities.

Managed customer emails, messages, and administrative requests, ensuring professional and timely communication.. Scheduled and coordinated appointments using online calendar and scheduling tools while keeping booking information accurate.. Maintained CRM records and customer databases, updating information to support effective follow-up.. Tracked tasks, deadlines, and customer follow-ups using project management tools including Trello and Asana.. Supported invoicing and payment administration by maintaining organized financial records.. Provided day-to-day administrative support to remote teams, coordinating customer communication and operational tasks.

Coordinated maintenance requests with vendors through the work order system, reducing repair delays for residents.. Processed resident move-ins and move-outs using property management software, reducing vacancy turnaround time.. Conducted monthly rent roll audits and corrected ledger discrepancies to maintain accurate financial records.. Handled tenant lease renewals and drafted amendment notices to preserve occupancy and lease compliance.. Implemented a standardized inspection checklist for units, improving condition reporting and vendor accountability.. Collected delinquent rents and negotiated payment plans with tenants to recover outstanding balances.. Prepared monthly owner statements and expense reconciliations for property owners to clarify cash flow.