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Lillian
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Competencies
Demonstrated experience with Inbound Calls.
Demonstrated experience with Email & Chat Support.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Customer Follow-up.
Demonstrated experience with Client Relationship Management.
Education
Languages
Summary
Professional profile
Experience
Customer Care Assistant
Handled customer inquiries across phone, email, and messaging channels, providing timely and professional assistance.. Resolved customer requests and scheduling concerns by coordinating with service teams and following up on outstanding issues.. Coordinated client appointments between customers and service teams while maintaining accurate schedules.. Maintained accurate customer and service records, updating client information and communication history in company systems.. Strengthened appointment follow-up by confirming bookings, communicating changes, and keeping clients informed.. Organized customer files and documentation to support smooth day-to-day operations.. Supported payment and invoice administration by tracking transactions and assisting with reconciliation.. Escalated customer concerns and operational issues to management with clear information for faster resolution.. Prepared reports and administrative documents to support customer service activities.
Virtual Assistant | Administrative Support
Managed customer emails, messages, and administrative requests, ensuring professional and timely communication.. Scheduled and coordinated appointments using online calendar and scheduling tools while keeping booking information accurate.. Maintained CRM records and customer databases, updating information to support effective follow-up.. Tracked tasks, deadlines, and customer follow-ups using project management tools including Trello and Asana.. Supported invoicing and payment administration by maintaining organized financial records.. Provided day-to-day administrative support to remote teams, coordinating customer communication and operational tasks.
Property Virtual Assistant
Coordinated maintenance requests with vendors through the work order system, reducing repair delays for residents.. Processed resident move-ins and move-outs using property management software, reducing vacancy turnaround time.. Conducted monthly rent roll audits and corrected ledger discrepancies to maintain accurate financial records.. Handled tenant lease renewals and drafted amendment notices to preserve occupancy and lease compliance.. Implemented a standardized inspection checklist for units, improving condition reporting and vendor accountability.. Collected delinquent rents and negotiated payment plans with tenants to recover outstanding balances.. Prepared monthly owner statements and expense reconciliations for property owners to clarify cash flow.
Virtual Assistant
Coordinated 150+ client appointments weekly using Calendly, ensuring accurate scheduling and timely confirmations.. Streamlined executive calendar and inbox management by organizing appointments, prioritizing communications, and maintaining up-to-date schedules.. Maintained accurate CRM records and Google Sheets trackers ensuring client and operational information remained organized and accessible.. Coordinated project tasks and deadlines across ClickUp, Trello, and Asana to support smooth day-to-day operations.. Processed and tracked vendor invoices using QuickBooks ensuring records were organized and matched appropriately.. Prepared contracts, onboarding documents, and administrative records with careful attention to accuracy and completeness.. Coordinated travel arrangements and booking details helping ensure smooth and well-organized travel planning.. Drafted professional client communications responding to inquiries and supporting clear and timely communication.. Supported client onboarding and administrative processes helping maintain an organized experience from initial communication through follow-up.