Experienced professional with over 8 years of leading customer service initiatives, training, and team management in diverse corporate environments.
Experienced in building customer relations, problem solving, and effective communication to enhance client satisfaction.
Skilled in conflict resolution, empathy, and active listening to lead and motivate diverse teams.
Designed and conducted training programs to improve team performance in customer service and sales.
Supported project management activities including timeline tracking and client communication.
Convergys
Created and delivered engaging training materials on customer service techniques and protocols., Conducted role-playing exercises to practice effective communication and problem-solving skills., Developed customized training programs to meet the needs of diverse teams and skill levels.
Horatio
Implemented new strategies to improve team communication and collaboration., Resolved conflicts and motivated team members to maximize productivity and efficiency.
GLOWTOUCH
Assisted in project management and tracking timelines, contributing to successful project completion., Supported manager in financial reporting, budget tracking, and analysis for executive decision-making.
Broadway support services
Fostered a positive team culture, resolving conflicts and boosting morale., Developed and delivered training programs in customer service and sales techniques.
MD
HIGH SCHOOL DIPLOMA
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Collaborated with cross-functional teams to resolve client issues and improve product offerings., Conducted regular check-ins to ensure client needs were being met and gather feedback.
