Experienced in call evaluation, customer interactions, and performance reporting with a focus on quality assurance and client satisfaction.
Assessed and ensured call quality standards and compliance in a contact center environment.
Handled incoming and outgoing customer interactions in a professional and empathetic manner.
Created daily reports to identify coaching opportunities and improve team performance.
Applied problem-solving skills and adaptability in varied customer service scenarios.
Fusion CX
Evaluated over 500 calls monthly to ensure compliance with quality standards., Provided detailed feedback to agents., Prepared daily reports to identify coaching opportunities and strengthen agent performance.
Fusion CX
Handled inbound and outbound calls to confirm customer details and project requirements., Entered and updated customer information., Assisted customer with kindness and empathy, understanding their needs.
Reborn Cabinets
Assisted U.S and Asian customers through live chat, providing information and solutions related to reputation, orders, payments and deliveries., Maintained a professional, empathetic and friendly communication style to ensure a positive experience.
Bachelor’s degree
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Used live chat to assist international customers, providing timely and accurate information.
