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Customer Service & Team Leadership with 10+ years in client support
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Competencies
Delivered multichannel support including calls, chat, and email, resolving technical and sales issues.
Supervised and mentored customer service teams, improving service quality and team productivity.
Managed daily activities of an Internet café, overseeing administrative tasks and customer relations.
Designed and delivered personalized English lessons and online tutoring, enhancing students' language skills.
Proficient in Microsoft Office and multichannel communication platforms for operational tasks.
Education
Languages
Summary
Experienced in delivering high-quality customer support, team supervision, and operational management across diverse settings.
Key Achievements
- Supervised a team of 15 agents at Minted, improving team performance and customer satisfaction
- Managed daily operations and customer relations for an Internet café, streamlining processes
- Provided comprehensive customer support at Dyson, resolving issues across multiple channels
Experience
Customer Service Agent
Provided customer support through calls, chats, and emails, resolving issues related to orders, technical problems with the website, and sales inquiries., Managed escalated customer issues, ensuring a high level of satisfaction and prompt issue resolution.
Customer Service Supervisor
Supervised a team of 15 customer service agents, coaching and mentoring them to improve performance and customer experience., Worked with platforms like Slack, Power BI, Google Meet, PowerPoint, and other organizational tools to improve team collaboration and productivity., Gained significant experience in multitasking and managing client expectations, skills that are essential for handling multiple freelance projects efficiently.
Manager & Owner of an Internet Café
Managed daily operations of the café, including overseeing the secretarial work, preparing reports, and managing customer relations., Handled administrative tasks, including scheduling, managing inventories, and ensuring smooth business operations., Provided excellent customer service, addressing clients' needs and solving technical issues related to the café’s services., Developed a strong organizational mindset that helped to streamline daily operations, which is essential for freelancing project management.
English Teacher & Tutor
Delivered personalized English lessons to students of all ages, adapting the content to meet their individual needs., Provided tutoring sessions that improved students' speaking, listening, and writing skills., Developed lesson plans, learning materials, and conducted online classes, providing effective feedback to students.