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Customer Service & HR Coordinator with 8+ years in client support and administration
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Competencies
Provided customer support and handled inquiries across multiple roles.
Performed Spanish-English consecutive interpreting in medical, social, and legal contexts.
Executed various administrative functions including document processing, stock control, and payments.
Conducted assessments, organized training, and managed contracts and PTO for personnel.
Handled sales, customer service, reception duties, and administrative processes.
Languages
Summary
Experienced in customer support, HR coordination, interpreting, and administrative functions with a proven record of managing client interactions and supporting recruitment and organizational processes.
Key Achievements
- Handled customer inquiries and issues, maintaining quality standards at Quantified Media
- Conducted assessments and organized training sessions for interpreter candidates at INTTRADUK
- Managed recruitment, contracts, and PTO approvals for contractors at INTTRADUK
Experience
Customer Service Representative
Assisting customers with their inquiries and issues with their subscription and accounts, following company's protocol procedures and adhering to HIPAA and quality standards.
Human Resources Coordinator and Analyst
Conduct assessments to determine the language level of interpreter candidates., Evaluate for compliance with the necessary technical requirements to start working as an interpreter, organising training sessions., In charge of making new contracts for new recruits and processing terminations., In...
Interpreter
Spanish-English interpreter., Consecutive interpreting from Spanish to English and vice versa in medical, social and legal telephone calls remotely., Data uploading., Reporting.
Salesperson
Customer service and sales, administrative tasks, reception and dispatch, payment to suppliers, stock control, cash handling and administrative system.
Receptionist
Beautician and commercial advisor, customer service, various administrative tasks, payment to suppliers, stock control, cash handling and administrative system, bank formalities.
Administrative
Customer service, sales and reception of orders, administrative tasks, payment to suppliers, stock control, cash handling, bank procedures and budgets.
Administrative secretary
Customer service, various administrative tasks, tax control, preparation of rental contracts, publication of real estate openings, files, rent collection, cash management and bank procedures.