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Patient Service Representative at Doctors Care / UCI Medical Affiliates, Inc.
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Competencies
Exceptional at engaging clients, resolving issues promptly, and ensuring positive experiences across various sectors.
Proficient in managing front-office operations, scheduling, and administrative tasks with efficiency.
Skilled in overseeing property maintenance, inspections, and tenant relations to maximize property value.
Experienced in budgeting, bookkeeping, payroll, and accounting using QuickBooks and MS Office tools.
Education
Languages
Summary
Dedicated professional with a strong background in healthcare, property management, and business operations. Skilled in client relations, administrative tasks, and financial oversight, committed to delivering exceptional service and operational excellence.
Key Achievements
- Streamlined patient check-in process, reducing wait times and enhancing patient satisfaction.
- Managed over 30 rental properties, ensuring high standards of maintenance and customer service.
- Founded and operated Casteel Cleaning Services, increasing client base through quality service and efficient operations.
- Directed property operations for Capital Vacations, optimizing budgets and improving guest experiences.
Experience
Patient Service Representative
Oversee the front office of a medical practice.. Greet, register and check in patients for medical services.. Enter demographics, medical, and insurance information of patients.. Verify that new and established patient paperwork is complete and filled out correctly.. Scan all paperwork into the Electronic Medical Records system.. Verify insurance coverage and benefits and advise patients on payment responsibilities.. Collect copays and self-pay payments from patients.. Register and check in patients for Occupational Medicine visits.. Schedule patient follow-up appointments for Worker's Compensation injuries.. Answer the telephone and field phone calls for the medical office.. Provide administrative services for doctors on duty.. Complete opening duties such as counting the cash drawer and verifying the previous night's deposit.. Make cash deposits at the bank.. Complete daily balance paperwork of cash and credit card payments.
Property Caretaker
Managed and inspected over 30 rental properties.. Handled customer relations and support for renters and owners.. Oversaw housekeeping and maintenance tasks for properties.. Provided inspections of properties to ensure quality service and high standards.. Scheduled contractor repairs for property upkeep.. Onboarded new properties.
President
Owned and operated a small successful cleaning company.. Handled all administrative duties of running the front office.. Answered the telephone, processed payroll, staffing, and Quickbooks accounting.. Prepared and presented bids to prospective homeowners and property management companies.. Handled terry & linen purchases for clients.. Performed inspections of cleaning services provided for quality services.. Processed accounts payables and receivables.
General Manager(GM) Property Manager
Responsible for the overall operation of the property.. Monthly reporting to the Board of Directors and Senior Management.. Created yearly budget and ensured expenses stayed in line with budget.. Managed advertising and content on website and Facebook account.. First Responder at the resort for emergencies.. Liaison for Owners/Guests to report comments and concerns.. Fielded telephone calls from clients and made collection calls.. Processed Payroll and Accounts Payables/Receivables.. Ensured adequate staffing and recruitment.. Monitored staff performance and scheduled vendors for repairs.