Lisa - Customer Service & Data Management Specialist with proven adaptation skills

Bogotá, Bogota D.C., Colombiaen

Handled electronic communications including chat, email, and calls to manage customer interactions.

Followed up on purchases, provided guidance, and resolved conflicts to ensure customer satisfaction.

Published on CazVid

Summary

Dedicated professional experienced in managing electronic communications, resolving customer issues, and maintaining data accuracy. Skilled in office tools and virtual collaboration platforms, focusing on enhancing customer satisfaction and operational efficiency.

Key Achievements

Managed databases by correcting errors and troubleshooting issues to maintain data integrity.

Skills

Microsoft Office SuiteAdvanced

Proficient in creating and managing documents, spreadsheets, and presentations using MS Office tools.

Customer ServiceIntermediate

Experienced in handling inquiries, follow-ups, and conflict resolution across multiple communication channels.

Database ManagementIntermediate

Capable of managing and troubleshooting databases to ensure accuracy and resolve issues efficiently.

Communication ToolsIntermediate

Skilled in using Google Meet, Zoom, and Microsoft Teams for effective virtual communication.

Adaptability

Experience

Gestión de contestación por medios electrónicos como: chat, correo, llamada., Seguimiento de compras, acompañamiento y asesoramiento, resolución de problemas o conflictos., Gestión de bases de datos y corrección de errores y problemas., Manejo de paquete office., Manejo de herramientas como Google Meet, Zoom, Microsoft Teams.