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Administrative Assistant with diverse experience in customer service and digital marketing
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Competencies
Handled customer inquiries and resolved issues via calls and messages, ensuring satisfaction.
Planned and prepared digital marketing campaigns, managing social media accounts.
Developed strategies for debt recovery, ensuring compliance with legal standards.
Led onboarding and training programs for new employees to improve team performance.
Managed meetings, reservations, and work schedules effectively.
Education
Languages
Summary
Experienced in managing administrative duties, social media, and debt collection, with a proven ability to improve processes and train teams. Adept at digital marketing with strong communication skills.
Key Achievements
- Managed social media platforms Facebook and TikTok, creating digital marketing strategies.
- Improved collection processes by developing effective strategies to minimize debt.
- Provided onboarding and training to new employees, enhancing team performance.
Experience
Administrative Assistant
Coordination and management of meetings and reservations., Management of the work schedule., Customer service via calls and text messages., Planning and preparation of digital marketing strategies., Management and analysis of social media: Facebook and TikTok.
Collections Agent
Developed strategies to improve collection rates and minimize debt., Ensured compliance with federal collections and credit laws., Recorded and resolved customer account-related disputes or inquiries., Provided onboarding to new employees, offering training and support to improve their performance.