Experienced in data management, customer service, and technical support with a demonstrated ability to adapt and learn quickly.
Handled data ingestion processes and database management to streamline operations.
Developed scripts and handled customer inquiries to improve service quality.
Diagnosed and resolved technical issues across different domains, including calibration.
Utilized language skills to interpret legal, medical, and business topics.
Seabord Marine
Developed a data ingestion process to automate the transfer of data from multiple sources into a single database, resulting in a 70% reduction in manual data entry
Thryv
Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
Phinix Calibration
Diagnosed and resolved complex technical issues for customers, providing detailed root-cause analysis
Cyracom
Utilized advanced language skills to accurately interpret a wide range of topics within the legal, medical, and business fields
Secondary Tecnica
International Business
English Skills For Real Life Situations
Critical thinking & creative problem solving
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Skilled in AS400, Salesforce, Microsoft Excel, and Office Suite to perform various tasks.
