Experienced in client communication, appointment setting, and support roles across diverse industries. Skilled in bilingual interpretation, technical tools, and customer engagement strategies to optimize client interactions and business growth.
Handled customer queries, complaints, and technical issues, ensuring high quality support and problem resolution.
Provided interpretation and customer support in both English and Spanish across diverse professional settings.
Executed cold-calling campaigns and managed appointment scheduling to support sales teams and revenue growth.
Proficient in Zendesk, Microsoft 365, Google tools, and ticket management to streamline client interactions.
HIGH TICKET AGENCY MARKETING
Craft short, high-impact emails that grab attention and drive a response., Manage follow-ups and calendars to ensure no lead goes cold., Mirror the client’s brand voice to build trust and handle objections naturally.
ICC BPO – INTERACTIVE CONTACT CENTER
Achieved high proficiency in both English and Spanish across speaking, listening, reading, and writing for critical interpretation., Practiced consecutive interpretation mode and recognized the impact of cultural factors on communication and health decisions.
TELEPERFORMANCE, COLOMBIA
Resolved high-volume customer queries, complaints, and technical problems, striving for efficient first-call resolution., Managed and tracked ticket resolution using Zendesk and other internal tools to ensure accurate and timely support., Contributed to company growth by identifying sales...
KANA BUSSINESS GROUP
TECHNICIAN IN COMPUTER SCIENCE
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Crafted compelling emails and messages to grab attention and build trust in various professional contexts.
Executed effective cold-calling campaigns to promote travel packages to potential clients., Secured and scheduled appointments with clients, directly supporting the sales team's pipeline and conversion goals.
