Accenture
Monitored and reviewed user-generated content to identify and remove sensitive, illegal, or high-risk posts before publication., Applied strong analytical and critical thinking skills to detect hidden risks and interpret potentially harmful or coded language., Ensured compliance with platform policies, protecting users from exposure to inappropriate or dangerous material., Maintained high levels of accuracy, attention to detail, and focus while working in a fast-paced, high-volume environment.
Accenture
Provided multichannel technical support through Zendesk (tickets, phone, and occasional chat), resolving customer inquiries efficiently., Managed an average of 40+ resolved tickets per week, meeting and exceeding performance goals., Developed a step-by-step workflow guide that streamlined ticket resolution; shared with the team, which improved overall performance and consistency., Demonstrated adaptability by overcoming early challenges during the COVID-19 transition and achieving strong productivity in a remote work environment.
Accenture
Drafted and managed contracts, task orders, work requests, and related documentation to support supplier acquisitions and ensure deal compliance., Conducted vendor meetings, addressing contract-related inquiries and providing guidance on terms and processes., Gained advanced Excel skills, including the use of macros and formulas to manage workflows efficiently., Processed and updated incoming invoices daily, ensuring accuracy and alignment with customer requests., Supported contract negotiations for closed accounts or when customers required adjustments to terms., Maintained strong organizational and stakeholder management skills while performing effectively under pressure in a fast-paced environment.
Human Resources Assistant
Customer Service
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Accenture
Drafted and managed contracts, task orders, work requests, and related documentation required to acquire goods and services from suppliers, ensuring accuracy and compliance with deal requirements., Collaborated with vendors through meetings to address contract-related inquiries and provide guidance., Maintained high levels of organization and attention to detail while managing multiple requests under tight deadlines., Demonstrated strong stakeholder management, people skills, and the ability to perform effectively under pressure in a fast-paced, high-volume environment.
GEP Costa Rica
In this account I'm in charge of managing Contract related to various business needs, including developing, designing connectivity services for Meta's global projects., Delivering contracts with speed-to-market while balancing risk and creating value., Advising, educating and influencing contract strategy and drafting through trust, communication and cross-functional partnerships with customer service mindset., Executing contracts efficiently, maintaining commercial accountability, meeting or exceeding service levels agreement (SLAs) and delivering quality work products., Managing the full contract lifecycle from intake, drafting, negotiation, approval, to contract administration and compliance., Supporting strategic sourcing and supplier onboarding process.
