Lissette

Quality Analyst with 10+ years in Customer Service and Legal Support

Video resume

Quality Analyst with 10+ years in Customer Service and Legal Support

Please record a video speaking in English about your experience.

Contact

Managua, Managua Department, Nicaragua

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceAdvanced

Handled customer inquiries, support, and quality control in call centers and sales environments.

Legal Assistance & AdvisoryIntermediate

Provided legal support in real estate, corporate, and intellectual property disciplines, managing documentation and client consultation.

Quality Control & TrainingAdvanced

Performed call audits, contributed to training sessions, and supported quality initiatives in customer support teams.

Coordination & ManagementIntermediate

Coordinated rental contracts, tenant relationships, and managed multiple dispatch requests efficiently.

Education

Business Administration Bachelor's Degree

Universidad Evangélica de Nicaragua, Martín Luther King

2001

Labor Law posgraduate course

Universidad Centroamericana Mga. Nicaragua

Law Degree

Universidad Católica de Nic. Redemptoris Mater

Completed 1999

Summary

A dedicated professional with comprehensive experience in quality control, customer support, legal assistance, and contract coordination across various industries in Nicaragua.

Key Achievements

Audited calls and supported training programs as a Quality Analyst at AG Marketing Florida.
Managed legal tasks including real estate, corporate, and intellectual property cases at Taboada y Asociados and Estudio Caldera.
Coordinated tenant contracts and maintained relationships as a Rentals Coordinator at Nica Eastern Development Inc.

Experience

Senior Quality Control Analyst (Sales and CS)

AG Marketing Florida

Jun 2020 - Now

Payroll and HR Assistant for Vision Precision Holdings

Opticall BPO

Jul 2017 - Jan 2020

Technical Support Assistant en IControl

CONCENTRIX, Nicaragua

Ago 2016 - Jul 2017

Lawyer and General Assistant for the Legal Office

MENDEZ Y ASOCIADOS

Jul 2015 - Dic 2016

Customer Service Representative Campaign : Moneygram

SITEL Nicaragua

Jul 2011 - Feb 2015

Sales representative, for Sprint, inbound calls

Stream Global Services

Jul 2009 - Feb 2011

Lawyer and legal assistant on areas: Real Estate legal procedures, Corporate Area and Intellectual Property

TABOADA Y ASOCIADOS, SELEX, S.A.

Mayo 2008 - Junio 2009

Coordinator for the Rentals Mall Plaza Inter- contracts and relationships with tenants.

NICA EASTERN DEVELOPMENT INC.

Mayo 2006 - Abril 2008

Management Assistant.

COMPAÑÍA HOTELERA DE NIC.

Febrero - Mayo 2006

Public Notary tasks

GALEANO Y ASOCIADOS

Mayo 2003 - Mayo 2004

Skills

Customer ServiceLegal Assistance & AdvisoryQuality Control & TrainingCoordination & Management

Published on CazVid - May 17, 2026

Contact Lissette