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Lourdes
Customer Service & Operations Manager with 12+ years in client support
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Competencies
Led and coordinated large teams, focused on performance, training, and operational systems.
Designed and executed marketing campaigns, managed social accounts, and created visual content.
Handled client interactions, managed customer inquiries, and supported backend marketing efforts.
Managed calendars, emails, travel coordination, and administrative support for smooth operations.
Utilized Canva, CapCut, Filmora, and InShot to create and edit engaging visual content.
Education
Languages
Summary
Experienced in managing customer service teams, developing marketing content, and supporting administrative functions with a focus on client satisfaction and operational excellence.
Key Achievements
- Managed a 54-person customer service team for a U.S. dental client, overseeing performance and training
- Developed systems for call quality, reporting, and team communication to improve operational efficiency
- Created and managed social media campaigns, increasing engagement and brand visibility for multiple clients
Experience
Customer Service Manager & Operations Lead
Managed a 54-person customer service team for a U.S. dental client, Handled performance, training, and daily operations, Built strong systems for call quality, reporting, and team communication, Supported backend marketing, client updates, and data coordination
Virtual Assistant
Managed executive calendar, scheduled meetings, and coordinated travel, Handled email inbox management, flagged priority items, and drafted responses, Prepared presentations and clinic reports, Ordered dental supplies for the clinic, Coordinated follow-ups with vendors and internal teams, Assisted...
Social Media & Creative Consultant
Designed marketing campaigns and branding for small businesses across food, fashion, and fitness, Shot and edited event coverage, reels, and product content, Managed social accounts and created visuals that grew engagement, Delivered end-to-end creative strategy, from planning to publishing
Social Media & Visuals
Filmed athletes and live races for social media content, Created branded visuals, reels, and product highlights, Built organic engagement and led community interaction, Supported seasonal content drops and live coverage
Brand, Menu & Media
Created the entire restaurant menu with names, pricing, and logistics, Produced all social content: photos, videos, stories, promos, Helped launch packaging and branding strategy, Increased local visibility with viral food campaigns
Marketing Assistant
Helped coordinate promotional events, calls, and marketing tasks, Created social posts and scheduled outreach content
Customer Experience / VA Duties
Managed front-of-house service and daily guest interactions