Lourdes - Customer Service & Operations Manager with 12+ years in client support

Led and coordinated large teams, focused on performance, training, and operational systems.

Designed and executed marketing campaigns, managed social accounts, and created visual content.

Handled client interactions, managed customer inquiries, and supported backend marketing efforts.

Managed calendars, emails, travel coordination, and administrative support for smooth operations.

Utilized Canva, CapCut, Filmora, and InShot to create and edit engaging visual content.

Managed a 54-person customer service team for a U.S. dental client, Handled performance, training, and daily operations, Built strong systems for call quality, reporting, and team communication, Supported backend marketing, client updates, and data coordination

Managed executive calendar, scheduled meetings, and coordinated travel, Handled email inbox management, flagged priority items, and drafted responses, Prepared presentations and clinic reports, Ordered dental supplies for the clinic, Coordinated follow-ups with vendors and internal teams, Assisted...

Designed marketing campaigns and branding for small businesses across food, fashion, and fitness, Shot and edited event coverage, reels, and product content, Managed social accounts and created visuals that grew engagement, Delivered end-to-end creative strategy, from planning to publishing

Filmed athletes and live races for social media content, Created branded visuals, reels, and product highlights, Built organic engagement and led community interaction, Supported seasonal content drops and live coverage

Created the entire restaurant menu with names, pricing, and logistics, Produced all social content: photos, videos, stories, promos, Helped launch packaging and branding strategy, Increased local visibility with viral food campaigns

Helped coordinate promotional events, calls, and marketing tasks, Created social posts and scheduled outreach content

Managed front-of-house service and daily guest interactions