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Customer Service & Process Management Specialist with 5+ years in Insurance Industry
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Competencies
Managed operational processes such as issuance, cancellation, and reclamation to ensure efficiency and accuracy.
Provided expert support to clients, identifying needs and delivering effective solutions while maintaining service standards.
Elaborated and analyzed reports to monitor process performance and support decision-making.
Utilized SAP Logon, Salesforce Colombia, and Excel for managing workflows, payments, and data analysis.
Education
Languages
Summary
Experienced customer service and process management professional specializing in insurance operations, with a focus on process execution and client support.
Key Achievements
- Handled post-sale processes including issuing, canceling, and reclamation tasks ensuring timely completion.
- Provided expert customer advice, enhancing service quality and meeting company standards.
- Analyzed and prepared reports to support operational decision-making and process optimization.
Experience
Backoffice Suratech
Elaborar y analizar informes, Asegurar un seguimiento oportuno y el cumplimiento de plazos establecidos en los procesos postventa, expedición, cancelación, reclamación., Revisar el estado de pago de la póliza en el aplicativo SAP Logon, Realizar legalización de pagos en el aplicativo SAP Logon
Representante de servicio al cliente - Asistencia Hogar y empresas Sura
Asesorar de manera experta a clientes detectando sus necesidades y así garantizar los estándares y procedimientos de servicio y calidad establecidos por la compañía., Brindar soluciones efectivas a los clientes.