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Customer Service & Sales Representative at Vumatel Fibre
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Competencies
Skilled in building rapport, understanding client needs, and providing tailored solutions to enhance customer satisfaction.
Proven ability to attract new clients and convert leads through effective communication and relationship management.
Proficient in Microsoft Word, Excel, Email, and online systems to manage data and streamline processes.
Excellent communicator capable of conveying information clearly and professionally across diverse audiences.
Education
Languages
Summary
Dedicated professional with experience in customer engagement, sales, and education. Skilled in communication, problem-solving, and client management, eager to contribute to organizational success.
Key Achievements
- Successfully engaged customers to explain fibre internet products, increasing customer understanding and satisfaction.
- Assisted with customer sign-ups, ensuring accurate data capture and smooth onboarding process.
- Resolved customer queries efficiently, enhancing overall service experience.
Experience
Customer Service & Sales Representative (Field-Based)
Engaged directly with customers to explain fibre internet products and services.. Assisted customers with sign-ups and captured accurate personal information.. Answered customer queries and handled objections professionally.. Worked in a target-driven environment while maintaining excellent customer service.
Student Teacher (Teaching Practicals)
Communicated effectively with learners, parents, and staff.. Maintained learner records, marks, and reports using computer systems.. Demonstrated problem-solving, patience, and professionalism under pressure.. Developed strong organizational and interpersonal skills.