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Lorena

Customer Service & Sales Specialist with Diverse Industry Experience

Contact

Cali, Valle del Cauca Department, Colombia
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Competencies

Customer ServiceExpert

Delivered tailored customer solutions and maintained positive client relationships.

Sales & AdvisoryAdvanced

Advised clients on products and services, including health memberships and vehicle sales.

Digital Tools UtilizationIntermediate

Utilized digital platforms to address client requirements and support service delivery.

Communication & Interpersonal SkillsAdvanced

Effective in empathetic engagement, team collaboration, and client interaction.

Workplace AdaptabilityIntermediate

Experienced in switching between sales, customer support, and consultancy roles across sectors.

Education

Ingeniera Comercial
Universidad Santiago de Cali
Completed 2001

Languages

inglesbásico

Summary

Experienced in client advisement, digital solutions, and customer care with a focus on building loyalty and providing tailored support.

Key Achievements

  • Provided personalized customer service and product advice across multiple sectors.
  • Managed and followed up on client portfolios to ensure satisfaction and loyalty.
  • Served as an advisor in both commercial and service roles, handling face-to-face and digital interactions.

Experience

Asesor Comercial y servicio al cliente

Distribuciones celebrarte
Febrero 2018 - sep 2024

Visita y asesoría a clientes en productos de piñateria y decoracion de fiestas., Solución de requerimientos de los clientes en canales digitales y presencial.

Asesor Comercial

Previser
Octubre 2024 - Actualmente

Visita y asesoría a clientes sobre la membresía de salud prever., telefono: [contact hidden]

Consultor de servicio al cliente personalizado

Casa temporal Redes Humanas para Claro Telecomunicaciones
Dic 2014 - Dic 2017

Asesor Integral de servicio al cliente, Solución de peticiones quejas y reclamos, Ofrecimiento del portafolio de servicios de soluciones digitales tanto para hogar como para móvil

Asesor Comercial Vehiculos

Casa temporal Gentes para Automotora Norte y Sur
Mayo 2010 - Sep 2011

Asesoramiento a clientes en sala brindando una agradable experiencia de compra, Gestión y seguimiento de clientes potenciales y existentes, Orientación adecuada para crédito según perfil del cliente, Compromiso con un servicio postventa de calidad, asegurando la plena satisfacción y fidelización del cliente

Skills

Customer ServiceSales & AdvisoryDigital Tools UtilizationCommunication & Interpersonal SkillsWorkplace Adaptability
Published on CazVid - Jul 3, 2025
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