Dedicated customer service professional with over 4 years of experience in client support, technical assistance, and employee training. Proven ability to exceed KPIs, optimize CRM usage, and foster positive customer relationships in fast-paced environments.
Skilled in addressing customer needs, ensuring satisfaction, and maintaining positive relationships.
Experienced in onboarding new employees and supporting their growth within customer support teams.
Proficient in managing customer relationships through CRM systems to achieve organizational goals.
Adept at tracking and analyzing performance metrics to improve service quality and operational efficiency.
Startek
Identified customer needs to ensure satisfaction., Managed CRMs and KPIs to achieve desired goals., Used the SMART methodology to define objectives.
IntouchCX
Identified customer needs to ensure satisfaction., Managed CRMs and KPIs to achieve desired goals., Provided technical support.
ResultsCX
Managed CRMs and KPIs to achieve desired goals., Advocated for members’ healthcare needs., Provided expert support to new employees and assisted them in their training process for future specialized roles (SME).
High School Diploma
Computer Science Engineering
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