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Customer Service & Collection Specialist with diverse operational experience
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Competencies
Applied strategic thinking to manage client portfolios and optimize collection processes.
Addressed client issues and coordinated problem-solving efforts between departments.
Effectively communicated with clients and teams, ensuring clarity in collections and support activities.
Organized daily workflows to handle high-volume client interactions and follow-ups efficiently.
Provided support and resolution for client inquiries and complaints, maintaining service quality.
Education
Languages
Summary
Dedicated professional with operational experience in industrial machinery and extensive background in client collection and support activities. Skilled in communication, problem-solving, and client relationship management.
Key Achievements
- Managed a portfolio of 1,800 clients as a telecobrador, coordinating daily collections and follow-up actions.
- Handled an average of 200 clients per day, ensuring timely promises and effective communication for debt recovery.
- Supported ATC functions during specific periods, showcasing flexibility and team collaboration.
Experience
Operador de bobinas de chapa
Manejo de maquinaria industrial
Telecobrador
Coordinación de cobranzas de un portafolio de 1.800 clientes., Gestión de 200 clientes por día., Función principal conseguir promesas diarias y hacer el seguimiento pertinente con los medias habilitados, recepción de reclamos y derivación al área correspondiente para su posterior solución., Apoyo...