Lucas - Operations Specialist with 5+ years in high-volume workflow management

Bahía Blanca, Buenos Aires, ArgentinaRemoteen

Managed operational workflows to track requests and allocate resources efficiently at Vortek.AI.

Handled over 75 daily interactions with high accuracy in a fast-paced environment at Puulse Marketing.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in managing high-volume workflows, real-time problem solving, and cross-department collaboration. Proven ability to prioritize tasks accurately while maintaining clear communication under pressure. Tech-savvy with CRM expertise and remote teamwork skills.

Video Resume

Key Achievements

Processed financial logs with 99% accuracy, collaborating across departments at WSOG.

Skills

Dispatching & CoordinationAdvanced

Expertise in managing high-volume call handling and route prioritization to optimize workflows.

CRM SoftwareAdvanced

Proficient in HubSpot and Salesforce for detailed activity logging and client communication.

Microsoft Office Suite & Google WorkspaceAdvanced

Extensive experience in creating reports, documentation, and collaborating remotely.

Soft SkillsAdvanced

Skilled in conflict resolution, multitasking under pressure, and clear verbal and written communication.

Languages

English

Experience

Logistics &amp; Process Coordinator

Vortek.AI

Jul 2025 - Present

Managed operational workflows to track requests and allocate resources efficiently, ensuring deadlines were met., Assessed and reported on performance metrics of automated systems to identify opportunities for improvement., Resolved technical and operational bottlenecks promptly to ensure zero...

High-Volume Coordinator

Puulse Marketing

Jul 2024 - Dec 2024

Managed and prioritized 75+ daily interactions, coordinating schedules and follow-ups with potential clients., Logged all communication activities in CRM software with strict attention to detail to ensure accurate records., Thrived in a dynamic, metrics-driven team, collaborating closely with other...

Operations &amp; Billing Specialist

WSOG

Jan 2024 - Jun 2024

Processed financial logs and documentation with 99% accuracy, ensuring seamless service delivery., Collaborated with internal departments to resolve discrepancies in billing and operations promptly.