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Lucía
Customer Service & Virtual Assistant with 12 years of experience in client support
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Competencies
Provided consistent high-quality support in bilingual environments, ensuring client satisfaction.
Proficient in managing CRM, Excel, Google Drive, Slack, Zoom, and other digital collaboration tools.
Organized appointments, virtual meetings, and event schedules across multiple roles and organizations.
Effectively liaised with clients, artists, suppliers, and team members in bilingual settings.
Demonstrated ability to handle complex tasks efficiently, prioritize work, and solve client issues promptly.
Education
Languages
Summary
Experienced bilingual professional with over 12 years in client support, event coordination, and digital organization. Skilled in remote task management, customer relations, and digital platform handling.
Key Achievements
- Managed multi-language customer support in English and Spanish across various roles
- Handled digital platforms including Amazon Relay, CRM, Excel, Google Drive for efficient task execution
- Coordinated diverse events and managed digital documentation for cultural and legal organizations
Experience
Virtual Assistant & Dispatcher
Managed emails and provided customer support in English and Spanish., Handled digital platforms (Amazon Relay, CRM, Excel, Google Drive)., Scheduled deliveries and communicated with suppliers.
Secretary & Receptionist
Managed calendars and scheduled virtual meetings., Provided customer service and handled digital documentation., Coordinated events and liaised with artists.
Event Coordinator & Creative Director
Managed virtual and in-person events., Scheduled meetings and organized digital workspaces., Assisted guests and coordinated schedules.
Receptionist & Administrative Assistant
Handled documentation and provided telephone customer support., Organized legal procedures and case follow-ups.
Receptionist & Customer Service Representative
Managed reservations and assisted customers., Communicated in English with international clients.
Sales Assistant
Provided art sales and advisory services for international clients., Handled remote customer service and managed social media inquiries.