Lucy - Customer Service & Administration Specialist with 5+ years in Hospitality & Travel

Delivered exceptional client support by managing inquiries, bookings, and complaint resolutions across hospitality and travel sectors.

Performed comprehensive administrative tasks including scheduling, invoicing, record keeping, and document management.

Engaged in sales activities, quotations, follow-ups, and handling tenders to support organizational revenue goals.

Coordinated flights, accommodation, transport, and related bookings using various booking and management systems.

Performed various beauty treatments including facials, massages, and make-up applications, enhancing client satisfaction.

Taking calls, contacting clients, welcoming students, and all visitors, administration, sales, quotations for training, booking student training with individuals and organizations, following up on invoice payments and refunds where applicable., Follow up Age Analysis for fire fighter students and...

Performing various Beauty treatments such as facials, massages, hair removal, tightening, cavitation, make up application

Arranging flight, conference, transport, car hire, shuttle, accommodation etc., Collecting and processing payment, using the booking system to secure the booking, preparing vouchers for the clients, keeping clients up to date with any changes, and dealing with complains or refund, advising clients...

Switchboard Duties, Minute taking, Reservations calls & transferring calls, making reservations and confirmation of reservations, collecting all travel agent /tour operator voucher and payments, make sure reservations info gets updated accordingly, amendments and cancellations, refunds,...