Ludwin is a dedicated team leader with extensive experience in customer service and operations management. Proven ability to enhance team performance, deliver excellent service, and implement process improvements across diverse environments in Guatemala.
Skilled in managing and developing teams to achieve operational excellence and high performance.
Expert in delivering exceptional customer experiences and resolving complex service issues.
Focused on driving continuous process enhancements for efficiency and quality.
Experienced in supporting accounting functions with accuracy and attention to detail.
Capgemini
Managing the performance and development of my team. Ensuring high standards of service delivery. Driving continuous improvement in operations
Atento
Managing a team of customer service agents in a BPO environment. Ensuring that all team members meet or exceed performance metrics. Adhering to company policies. Delivering excellent customer service. Acting as a mentor and coach
Intouch 24/7
Handling complex and specialized customer service tasks. Possessing advanced skills and knowledge
Banco Inmobiliario
Supporting the accounting department by performing a variety of administrative and clerical tasks. Ensuring the accuracy and efficiency of financial operations
Bachelor Degree
High School Diploma
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