This is my profileContact via CazVidLuis
Customer Service & Support Specialist with 5+ years of multi-sector experience
Contact
Competencies
Handled customer inquiries, complaints, and issue resolution across telecom and logistics sectors
Researched and resolved billing issues, managed cancellations, and customer upgrades
Provided technical assistance for cable, internet, phone, and security services
Supervised customer service teams, managed operations, and facilitated new business initiatives
Coordinated carrier operations and handled logistics for multiple clients
Education
Languages
Summary
Experienced in customer service, billing, technical support, and logistics with proven leadership capabilities.
Key Achievements
- Managed billing, technical support, and customer service for diverse clients across telecom and logistics industries
- Led a team of 17 agents in the creation of a new business line during the pandemic at TELEPERFORMANCE MEXICO
- Promoted from agent to supervisor in customer service operations at TELEPERFORMANCE MEXICO
Experience
Ambassadors Students
We manage calls related to sell academy programs for college and university on United States
Bilingual Billing Representative
This was my first experience on contact centers, as a bilingual representative taking care billing issues related to our customers cancellations and upgrades for new packages
Bilingual Representative
On this position we manage billing issues related to complains and collections, and also customer service for our customers
Technical Support Agent
We started to man age technical support issues related to the services we provide, cable, internet, phone and home security
Customer Service Agent / Supervisor
I started on TP as a customer service agent on a campaign called CCM/Cancel -Confirm or Modify existing reservations for Enterprise Holdings, I was promoted as supervisor to manage the sales and reservations calls department team, We moved to work at home because of the pandemic, I was invited to open a new line of business with 17 agents, for Ancestry, Managed new reservations and sales for Hilton reservations
Track and Trace Agent / Carrier Ops and Sales
I joined in to logistics industry, working for one of the best brokers in USA which it is OpenRoad,, In charge of 3 different customers, Promoted as Carrier Ops and Sales for other campaign, CAPSTONE