Luis - Customer Support & Virtual Assistance with 5+ years of diverse experience

Provided customer care, addressing inquiries and resolving issues for clients in various industries.

Identified and resolved technical issues related to hardware and software for Windows platforms.

Processed documentation, entered data into databases, and maintained spreadsheets for project tracking.

Managed multiple calendars and scheduled appointments to ensure efficient time utilization.

Handled customer complaints with empathy and composure., Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish., Managed billing cycles and ensured timely invoicing of clients.

Provided customer support for billing inquiries, addressing concerns and optimizing satisfaction., Find and provide solutions to technical problems related to hardware and software for Windows computers., Consistently met my short and long-term targets.

Answered calls, responded to emails, and spoke with clients face-to-face., Processed a range of documentation and entered information into databases., Managed multiple calendars and scheduled patient appointments, ensuring efficient time management.

Provided administrative support by organizing files, preparing documents, and conducting research., Performed data entry and maintained spreadsheets for tracking project progress and deadlines., Submit Insurance Claims.