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Luis
Customer Service Specialist with 15+ years in client support
Video resume
bilingual english/ spanishnAtención al cliente
He trabajado en el área de atención al cliente por más de 15 a 17 años.nSe manejar clientes, amables, contentos, como también clientes molestos, enojados, etc.nnTengo la capacidad de hacer múltiples tareas a la vez con exactitud, formalidad y ante todo, eficiencia.nnMe agrada estar rn atención al cliente, ya que por naturaleza me gusta ayudar.nnEn mi último empleo, estaba encargado de seguros médicos en Texas, y brindaba la solución al cliente o indicar a quien acudir y los requerimiento.
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided over a decade of direct customer support, resolving inquiries and handling complaints
MultitaskingAdvanced
Managed multiple customer requests simultaneously with accuracy and efficiency
Communication SkillsExpert
Effectively communicated with diverse customers in English and Spanish, including handling frustrations
Problem SolvingAdvanced
Provided solutions and guidance in insurance-related customer interactions
Bilingual CommunicationExpert
Fluent in English and Spanish, facilitating broader customer engagement
Summary
Experienced customer service specialist with over 15 years of supporting clients in diverse roles, including insurance and client assistance in a bilingual environment.
Key Achievements
- Managed customer interactions effectively for over 15 years, handling both satisfied and upset clients
- Led medical insurance support in Texas, providing solutions and guidance to clients
- Demonstrated ability to multitask with precision, formality, and efficiency in customer service roles
Skills
Customer ServiceMultitaskingCommunication SkillsProblem SolvingBilingual Communication
Published on CazVid - Jul 3, 2025