Experienced customer service specialist with over 15 years of supporting clients in diverse roles, including insurance and client assistance in a bilingual environment.
Provided over a decade of direct customer support, resolving inquiries and handling complaints
Managed multiple customer requests simultaneously with accuracy and efficiency
Effectively communicated with diverse customers in English and Spanish, including handling frustrations
Provided solutions and guidance in insurance-related customer interactions
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Fluent in English and Spanish, facilitating broader customer engagement
