Luis - Customer Experience and Recruitment Specialist with 7+ years of diverse industry expertise

Managua, Managua Department, Nicaraguaen

Led end-to-end onboarding and client relationship management for B2B clients at Microsoft, enhancing support strategies.

Created and implemented training programs that increased team productivity by 20% at Training & Quality Supervisory role.

Contact via CazVid

Published on CazVid

Summary

Experienced in customer interactions, onboarding, training, and recruitment across telecommunications, pharmaceuticals, and IT sectors. Skilled in building client relationships, developing training programs, and managing full-cycle recruitment processes, with a proven track record of improving team...

Key Achievements

Managed full recruitment cycles, efficiently filling sales and service roles through multi-channel strategies at Convergys.

Skills

Customer Relationship ManagementAdvanced

Handled diverse customer interactions, resolved issues promptly, and built strong client relationships, especially in B2B contexts.

Training and DevelopmentAdvanced

Developed training materials, executed onboarding programs, and improved team productivity and quality standards.

Recruitment StrategiesAdvanced

Coordinated recruitment processes across channels, managed full-cycle hiring, and collaborated with hiring managers.

Operational and Program ManagementIntermediate

Supervised daily operations, managed schedules and records, and handled administrative tasks efficiently.

Experience

Recruitment T.T

CONVERGYS

02/2016 - 03/2017

Assisted in filling open positions for sales &amp; service roles., Coordinated the recruitment process through various channels, including agencies and publications., Managed the full recruitment cycle for targeted candidates., Collaborated with hiring managers to develop and execute effective...

Treatment Coordinator / Product Trainer

HALDEY PHARMACEUTICAL COMPOUNDING

03/2017 - 08/2018

Developed comprehensive training materials to enhance the onboarding process., Ensured that all new hires were equipped to manage customer interactions effectively.

Customer Experience Expert

EQUIFAX MANAGUA

09/2018 - 03/2020

Handled a range of customer interactions including complaint initiation and escalated queries., Investigated and resolved customer queries immediately or directed to the appropriate resolver group.

Program Management

ENGLISH COACH &amp; COORDINATOR E4CC

03/2020 - 10/2021

Organized and supervised daily operations, including class schedules and student registrations., Handled administrative tasks such as maintaining student records and processing payments.