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Competencies
Demonstrated experience with Remote Troubleshooting.
Demonstrated experience with Customer Assistance.
Demonstrated experience with Negotiation.
Demonstrated experience with Training Development.
Demonstrated experience with Client Support.
Education
Languages
Experience
It- Service Desk Engineer Level II
Serve as the first point of contact for customers seeking technical assistance over calls, Perform remote troubleshooting through diagnostic techniques and pertinent questions, Determine the best solution based on the issue and details provided by customers, Walk the customer through the problem-solving process, Direct unresolved issues to the next level of support personnel
SALES REPRESENTATIVE/ TRAINER
Oversee negotiation with potential customers from the pre-sale process to closing the sale of storage units, Manage client expectations to ensure the company ́s goals are met, Coaching, developing sessions for the company ́s new hires making sure they comply with what the company needs to succeed, Developing and organizing training materials
CERTIFIED TECH SUPPORT AGENT/ SALES
Assist clients ensuring that they feel satisfied and supported in their interactions with technology, Manage network configurations and providing remote support
TEAM MANAGER
Obtaining and maintaining a satisfied workforce and developing employees so that they become more valuable to the organization, Stay on top of KPIs and achieve metrics
Certified Tech Support/Customer Service
Assisting customers in all their technology needs