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Hospitality professional with 7+ years in guest relations and tourism
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Competencies
Handled guest inquiries and provided personalized assistance in hospitality settings.
Organized and managed activities and tours, ensuring smooth execution and guest engagement.
Managed multiple responsibilities including customer service and operational tasks simultaneously.
Effectively communicated with diverse audiences in fast-paced tourism environments.
Applied eco-friendly strategies during tour and activity planning to promote sustainable tourism.
Education
Languages
Summary
Experienced in guest relations, activity planning, and tour guiding with a focus on customer satisfaction and cultural engagement.
Key Achievements
- Increased sales revenue by promoting tour packages at Hotel Rancho Santana
- Ensured 100% guest satisfaction through seamless activity coordination and personalized support
- Led interactive tours for diverse groups, educating guests and adapting to cultural needs
Experience
Front Desk Agent / Lead Experience Specialist
Optimized sales operations, increasing revenue by promoting our tours package, Coordinated activities and guest services for participants daily, ensuring seamless experiences and resolving issues to maintain 100% satisfaction ratings., Provided personalized telephone assistance and support,...
Zipline Tour Guide
Led interactive coffee and zipline tours for groups of guests, educating on production processes from seed to product and achieving positive feedback., Adapted tours to diverse audiences, incorporating cultural awareness to enhance engagement and resolve on-site challenges.