Luis - Hospitality professional with 7+ years in guest relations and tourism

Rivas, Rivas Department, Nicaraguaen

Increased sales revenue by promoting tour packages at Hotel Rancho Santana

Ensured 100% guest satisfaction through seamless activity coordination and personalized support

Published on CazVid

Summary

Experienced in guest relations, activity planning, and tour guiding with a focus on customer satisfaction and cultural engagement.

Key Achievements

Led interactive tours for diverse groups, educating guests and adapting to cultural needs

Skills

Guest RelationsExperto

Handled guest inquiries and provided personalized assistance in hospitality settings.

Event CoordinationAvanzado

Organized and managed activities and tours, ensuring smooth execution and guest engagement.

MultitaskingAvanzado

Managed multiple responsibilities including customer service and operational tasks simultaneously.

Interpersonal CommunicationExperto

Effectively communicated with diverse audiences in fast-paced tourism environments.

Sustainable Tourism PracticesIntermedio

Experience

Front Desk Agent / Lead Experience Specialist

Hotel Rancho Santana

2018 - 2025

Optimized sales operations, increasing revenue by promoting our tours package, Coordinated activities and guest services for participants daily, ensuring seamless experiences and resolving issues to maintain 100% satisfaction ratings., Provided personalized telephone assistance and support,...

Zipline Tour Guide

Café las flores

Led interactive coffee and zipline tours for groups of guests, educating on production processes from seed to product and achieving positive feedback., Adapted tours to diverse audiences, incorporating cultural awareness to enhance engagement and resolve on-site challenges.