This is my profileContact via CazVidLuis
Customer Service Professional with diverse call center experience
Contact
Sacramento, California, United States
Available on CazVid
Competencies
Customer ServiceIntermediate
Engaged in direct customer interactions to resolve inquiries and support needs across multiple organizations
Communication SkillsIntermediate
Facilitated effective communication in customer support and interpretation roles
Product SupportIntermediate
Provided technical and product-related assistance to customers in a support advisor capacity
Multilingual/InterpretationBeginner
Performed interpretation tasks, supporting clients in language-specific communication
Computer SkillsIntermediate
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint
Education
Diploma
Miguel de Cervantes Saavedra School
Bachelor Degree
Tecnico Profesional de San Sebastian High School
Ecological Tourism Bachelor
UTUR
Summary
Experienced customer service professional with roles across telecommunications, retail, and consumer goods, skilled in communication and product support.
Key Achievements
- Gained experience as Customer Service Agent at multiple companies including SYKES, Teleperformance, and Pertec Global services
- Provided product support and interpreter services at Concentrix and Transperfect respectively
- Handled customer interactions across different industries such as telecommunications, hospitality, retail, and consumer goods
Experience
Customer Service Agent- ATT Mobility
SYKES
May 2016 - October 2017
Customer Service Agent- Vrbo and Target
Teleperformance
December 2017 - December 2020
customer services Agent – Nestle waters
Pertec Global services
March 2021 - July 2021
customer services Agent , collections agent – Néstle waters
DXC Technology
July 2021 - January 2022
Product support Advisor
Concentrix
August 2022 - January 2023
Interpreter agent
Transperfect
January 2024 - December 2024
Skills
Customer ServiceCommunication SkillsProduct SupportMultilingual/InterpretationComputer Skills
Published on CazVid - Jul 3, 2025