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Luis
Customer Service & Fraud Resolution Specialist with 5+ years experience
Video resume
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Competencies
Handled customer inquiries and resolved issues across multiple industries.
Identified and addressed fraud identity theft problems at Capital One.
Provided bilingual interpretation between English and Spanish for clients.
Ensured quality and accuracy in warehouse package handling at Amazon.
Assisted clients with order placements and sales inquiries at Concentrix/Nike.
Education
Languages
Summary
Experienced in customer support, fraud issue resolution, and bilingual interpretation, with a solid history of roles in banking, e-commerce, and warehouse operations.
Key Achievements
- Resolved fraud identity theft issues at Capital One, ensuring customer protection.
- Maintained quality standards in warehouse operations at Amazon's back office.
- Provided customer support and order assistance for Nike through Concentrix.
Experience
Fraud Identity
Resolving issues in regards of Fraud Identity theft.
AVOC
Back office and assuring quality when handling packages in Amazon's warehouses.
Nike
Selling and customer service for clients with issues in regards of orders, placing orders.
Interpreter
Interpreter from English to Spanish and Spanish to English.