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Customer Service & Sales Supervisor with 10+ years of experience
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Competencies
Provided telephone customer support and managed account-specific inquiries and resolutions.
Supervised sales teams, coordinated activities, and monitored KPIs to achieve sales objectives.
Supervised groups of up to 37 members, coordinated routes, and facilitated team training.
Performed cash checks, inventory counts, and credit audits to ensure compliance and accuracy.
Taught accounting, statistics, and financial mathematics to students at a school level.
Education
Summary
Experienced sales and customer service professional with a solid background in team supervision, operations coordination, and client relations across multiple industries.
Key Achievements
- Led the launch of a pre-sales system and coordinated multiple self-sale routes, improving regional sales operations.
- Managed teams of up to 37 salespeople, overseeing activities, territory restructuring, and route planning.
- Transitioned from customer service roles to supervisory and training positions, demonstrating role diversity and leadership.
Experience
Customer Service Representative
Telephone customer Service on the NRG account, Joined the Universal Tier 3 Team in November 2023, Joined the Training Team as a temporary Red Hat in February 2024
Sales supervisor
Coordination of activities of the Open Market team (27 people), Creation and restructuring of territories, Planning of new routes, Coordination of activities of the development team, Follow up of the work of pre-sales and dispatch team
Sales Supervisor
Responsible for launching the pre-sales system in the region, Following up on the main performance indicators, Training personnel in different aspects of service, Coordinating activities of 5 self-sale routes (18 people)
Sales Supervisor
Coordination of activities of 11 self-sale routes (37 people), Focus on achieving objectives, Motivation and follow-up of execution at points of sale
Internal Audit Analyst
Performed cash register and credit checks, Inventories of finished product warehouses, Random credit checks and special prices
Regional Salesperson
Sale and promotion of hospital medical supplies and medicines, Collection in the territory covered including Suchitepequez, Retalhuleu, San Marcos, El Quiché, Huehuetenango, Totoniciapan and Quetzaltenango
Administrative Assistant
Coordination of activities in the Settlements and Credits department, Assisted the Chief Administrative Officer, Preparation of monthly reports
Professor
Professor of General Accounting, Corporate Accounting, Statistics and Financial Mathematics