Luis - Data Analyst with 3 years of experience in finance and tech industries

Applied statistical techniques to analyze datasets and generate insights.

Used SQL for querying databases and extracting relevant data.

Designed dashboards and visual reports to communicate findings clearly.

Utilized Excel for data modeling, pivot tables, and macro automation.

Updating and configuring POS and back-office menus based on client requirements., Printer, software, and video routing administration at restaurant locations., Documenting and improving Knowledge Base articles (KBAs) for technical support., Coordinating with the training and support team to implement best practices., Troubleshooting issues related to operating systems, networks, ports, firewalls, and connectivity., Effective communication with development teams, reporting bugs and technical requests.

Monitoring, analysis, and correlation of security events (SIEM)., Creating customized reports and presentations for clients., Identification and mitigation of threats, with recommendations to enhance security posture., Involvement during cyber crises and direct client engagement for containment., Collaboration with vendors and R&D teams on the assessment of emerging threats.

Security event monitoring in real time and forensic analysis on logs: DNS, AD, DHCP, VPN, NetFlow, IDS/IPS, etc., Creation and escalation of critical cases., Developing and improving incident response playbooks., Incident lifecycle management in CSIRT database., Interdepartmental coordination for incident tracking.