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Environmental and Management System Coordinator with 5+ years in sustainability
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Competencies
Applied environmental management principles to coordinate waste management and develop guidance plans.
Designed and coordinated management systems compliant with international standards and local regulations.
Responded to customer concerns efficiently across multiple chat channels, demonstrating multitasking and communication skills.
Managed multiple client interactions simultaneously and made swift decisions in alignment with client policies.
Education
Languages
Summary
Experienced in environmental management, safety standards, and customer service, specializing in waste management and management system implementation.
Key Achievements
- Coordinated RAEE waste management and developed a guidance plan at EDUMAS.
- Led the design and implementation of occupational health, safety, and environmental management systems according to Colombian regulations and ISO standards at CONSTRUCTORA DE CARO SAS.
- Gained extensive customer service experience by managing multiple chat interactions, responding within 2 minutes, and developing multitasking and decision-making skills at OP360.
Experience
Environmental Manager
I started as an assistant environmental manager and managed to coordinate the RAEE waste management and I created a guidance plan.
Management System Coordinator
Coordinator of the occupational health and safety management system and environment at CONSTRUCTORA DE CARO SAS, in charge of the design and implementation according to the current regulations in Colombia and ISO 45001.
Customer Service Representative
I worked attending multiple chats at the same time. This helped me develop important skills such as responding to customer concerns in less than 2 minutes, multitasking skills, writing skills, and making correct decisions according to the client's policies.