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Travel & Customer Support Specialist with Bilingual Proficiency
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Competencies
Delivered personalized support and managed client relationships in bilingual settings.
Booked and coordinated travel arrangements including flights, hotels, and excursions.
Provided technical assistance and support to customers via multiple channels.
Effectively communicated with clients and suppliers in English and Spanish.
Kept detailed records of bookings, payments, and customer interactions.
Education
Languages
Summary
Experienced in providing bilingual support and travel consulting, with a focus on streamlining processes and enhancing customer experience.
Key Achievements
- Assisted in developing an online booking platform at IGT Solutions.
- Provided bilingual customer support across multiple channels at Webhelp.
- Handled detailed bookings, payments, and customer inquiries for travel clients.
Experience
VIP BILINGUAL TRAVEL CONSULTANT
Assisted in the development of an online booking platform to streamline the reservation process., Kept detailed records of bookings, payments, and communications with clients and suppliers., Attended trade shows and training sessions to stay informed about new travel products and destinations., Booked and confirmed vacation reservations for clients, including flights, hotels, and excursions., Provided personalized travel consultations in English and Spanish., Managed bookings and resolved customer inquiries.
BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE
Quoted prices for items desired, explained credit terms, and collected credit information to qualify customers., Performed technical support functions, processed payments, and reconciled accounts., Provided targeted customer support via live chat, email, and telephone., Demonstrated in-depth knowledge and understanding of product line, pricing structure, and gross profit objectives., Assisted customers in English and Spanish., Provided technical support and product sales assistance.