2017 - 2018
Collection and Loyalty Department / Technical Support
ATT Call center
Worked in the collection and loyalty department, Provided technical support
MAY 2018 - JULY 2019
Bilingüe Rep
SYKES CALL CENTER
Provided technical support, Handled customer service inquiries
Sep 2022 - April 2023
Account Manager
Brigate Immigration Law Group
Managed immigration clients accounts, Collected documents and ensured timely payments, Assisted clients in filling out immigration forms, Handled 100 accounts at a time, Scheduled appointments for the Paralegal team and lawyers
Sales/Customer Services Coordinator
Lincoln Goldfinch Law
Prepared accurate documentation for immigration interviews, Provided information on immigration services such as U visa and VAWA