Experienced account manager and customer support specialist with a strong background in legal immigration services and bilingual communication. Skilled in client account oversight, documentation, and client relations.
Provided technical support and customer service in call center environments, handling client inquiries and issue resolution.
Managed multiple client accounts in the legal immigration sector, ensuring documentation accuracy and timely payments.
Assisted legal teams by preparing immigration documentation and scheduling appointments.
Fluent in English and Spanish, facilitating effective communication with diverse clients.
ATT Call center
Worked in the collection and loyalty department, Provided technical support
SYKES CALL CENTER
Provided technical support, Handled customer service inquiries
Brigate Immigration Law Group
Managed immigration clients accounts, Collected documents and ensured timely payments, Assisted clients in filling out immigration forms, Handled 100 accounts at a time, Scheduled appointments for the Paralegal team and lawyers
Lincoln Goldfinch Law
Prepared accurate documentation for immigration interviews, Provided information on immigration services such as U visa and VAWA
Bachelor of Business Administration
Bachelor Degree
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