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Account Manager with 5+ years in legal and customer service environments
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Competencies
Provided technical support and customer service in call center environments, handling client inquiries and issue resolution.
Managed multiple client accounts in the legal immigration sector, ensuring documentation accuracy and timely payments.
Assisted legal teams by preparing immigration documentation and scheduling appointments.
Fluent in English and Spanish, facilitating effective communication with diverse clients.
Experience as TESOL and TEFL instructor, applying language education skills.
Education
Languages
Summary
Experienced account manager and customer support specialist with a strong background in legal immigration services and bilingual communication. Skilled in client account oversight, documentation, and client relations.
Key Achievements
- Managed over 100 immigration client accounts, ensuring timely payments and document collection
- Supported legal teams by preparing immigration interview documentation
- Handled customer service inquiries and technical support in call center roles
Experience
Collection and Loyalty Department / Technical Support
Worked in the collection and loyalty department, Provided technical support
Bilingüe Rep
Provided technical support, Handled customer service inquiries
Account Manager
Managed immigration clients accounts, Collected documents and ensured timely payments, Assisted clients in filling out immigration forms, Handled 100 accounts at a time, Scheduled appointments for the Paralegal team and lawyers
Sales/Customer Services Coordinator
Prepared accurate documentation for immigration interviews, Provided information on immigration services such as U visa and VAWA