Experienced in logistics, customs procedures, and customer service with a focus on cargo operations and quality assurance.
Provided support and processed customer requests in high-volume call center settings.
Handled import/export documentation, customs processes, and shipment tracking for international freight.
Conducted PPAP audits and tested shipping components to maintain production quality.
Managed office tasks, processed manifests, and coordinated with multiple departments on shipment status.
Convergys (Call Center ALTIA)
Tech support, Upsales metric achieved
American Airlines Customs/Airport
Import/Export products experience, Dangerous goods products handle, Knowledge of customs processes in Honduras, Office management
Empire Electronics Honduras
PPAP (Production part approval process) auditor, Test shipping parts before being produced in mass production, Help the company to avoid the mass production being stopped
Allied Global Honduras
Process manifests for drivers to cross Canada, USA and Mexico borders., Handle more than 300 customers for cargo shipments., Update drivers for statuses on their cargo shipments., Provide contingency plans in order the shipments cant be delayed for customers., PAPS and PARS systems for imports and...
Logistics and Operations engineering
High School degree of Science and letters bachellor
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Utilized Microsoft Office Suite and Customs Systems (SARA, SARAweb) for documentation and communication.
